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Posted: Wednesday, November 22, 2017 12:04 AM


Job Description

Benefit Programs Specialist I represents the entry level for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Conducts interviews of persons to help determine eligibility for assistance and re-determines their continuing eligibility in SNAP (formerly known as Food Stamps), medical assistance, TANF or other programs; explains nature of temporary assistance benefit programs and determines reasons and need for assistance; registers, screens and processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; computes assistance plans; determines the need for and amount of allowances for special circumstance items; evaluates such social factors as education, work experience, and levels of social functioning; and evaluates employability of clients and explores potential sources of income.

Minimum Qualifications
Some knowledge of basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skill in operating a personal computer.

Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.

Preferred Qualifications
High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Prior work experience with a human services agency; local Department of Social Services; and determining eligibility for benefits in the Human Services field.

Working experience in VACMS, TANF, SNAP, Fraud Program and/or Medicaid Benefit Program

Proficient in Microsoft Word and Excel

Special Requirements
Applicants may be subject to a Criminal History Background search, Central Registry (CPS) search, DMV/driving record check and/or pre-employment drug screen.The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Special Instructions to Applicants
Applications for this position must be submitted electronically through this website. Mailed, e-mailed, faxed or hand delivered applications and resumes will not be accepted.

This website will provide a confirmation receipt when the application is submitted for consideration.

Consideration for an interview is based solely on the information within the application. Please refer to your RMS account for the status of your application and this position. Applications must include complete work history, including periods of unemployment, if applicable.


Darlene Chamberlain

804 769 4907

804 769 4979


172 Courthouse Lane PO Box 187 King William, VA 23086

Working Title: Benefit Programs Specialist I (King William)

Role Title: Local-Classified

Job Open Date: 10/23/2017

Job Close Date: 11/06/2017

Open Until Filled: No

Is this position funded in whole or in part by the American Recovery & Reinvestment Act (Stimulus Package)?: No

Hiring Range: $28,370-$89,647 (based on experience)

Agency: Dept of Social Services - Local (76501)

Agency Website:

Location: King William - 101

Position Number: L0019

Job Posting Number: 1030601

Type of Recruitment: General Public - G

Does this position have telework options?: No

Bilingual/Multilingual Skill Requirement/Preference: No

Job Type: Full-Time (Salaried)

Job Type Detail: Full-Time Salaried - Non-Faculty- FTS-1

Pay Band: UG

• Location: King William, Richmond

• Post ID: 30330572 richmond is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017