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Posted: Tuesday, August 1, 2017 6:01 PM

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Technical Support - VA

*local candidates strongly preferred
*ALL candidates MUST be able to attend a personal interview, NO phone interviews, NO Skype, NO exceptions

The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion.

Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support. The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment. They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams. The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform in a team environment
Help Desk Tech Job Duties include:
1. Respond to and direct help desk tickets to other technicians for resolution
2. Perform installation and troubleshooting of PC’s, printers, iPhones and software.
3. Daily inspections of server room and data closets
4. Manage backup tape rotation and cases for offsite pickup
5. Perform network jack activation for correct VLAN
6. Basic customer training and support on Mitel phone operations
7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets

Please assure your resume lists your experience in the following areas:

Required:

Respond to and direct help desk tickets to other technicians for resolution - 2 years

Installation and troubleshooting of PCs, printers, iPhones and software - 2 years

Daily inspections of server room and data closets - 1 year

Manage backup tape rotation and cases for offsite pickup - 1 year

Perform network jack activation for correct VLAN - 2 years

Basic customer training and support on Mitel phone operations - 1 year

Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets - 1 year

Qualified Candidates contact lysa@iorbitsolutions.com

• Location: Richmond

• Post ID: 26809493 richmond
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