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Posted: Tuesday, July 11, 2017 1:26 AM

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Tech Support - VA

*local candidates strongly preferred
*ALL candidates MUST be able to attend a personal interview, NO phone interviews, NO Skype, NO exceptions

Job Description
This position will provides end user technical support for both software and hardware.. Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support. Provides hands on user support for complex issues related to software and hardware.

Experience and Skills
3 to 5 years experience Tier II support in Information Technology Services
Experienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands on experience trouble shooting and fixing IT hardware.

Skills and Abilities:
SQL
PLSQL
Business Objects Enterprise
Crystal Reports
Footprints
ITIL
Strong analytical, interpersonal and written/verbal communication skills
Sound problem resolution, judgment and decision-making skills
MS Office Proficiency (Word, Excel,)
Ability to demonstrate creative thinking
Ability to develop relationships
Ability to analyze complex processes and understand architectural issues as well as review and test automated systems.
Ability to communicate well and work independently with minimum supervision.
Strong willingness to learn new technologies, dive into challenges and take direction
Ability in problem analysis and resolution.

Preferred Qualifications
Graduation from a college or university with course work in information systems or computer science; from a community college or equivalent with course work in information systems or computer programming. Associated degree or higher is desired.
ITIL certification

Please assure your resume lists your experience in the following areas:

Required:

Personal Computer Hardware Knowledge, 5 years

Software installs and troubleshooting knowledge and experience, 5 years

Tier 2 and Tier 3 Help Desk experience, 3 years

Crystal reports, SQL, MS Office Suite, 3 years

Ability to work independently with minimum supervision

Strong analytical, interpersonal, and written/verbal communication skills

Sound problem resolution, judgement, and decision-making skills

Hands-on experience supporting end user hardware and software problems at an advanced level, 5 years

Desired:

College graduate with degree in IT or related field

ITIL certified

Qualified Candidates contact lysa@iorbitsolutions.com

• Location: Richmond, Richmond, VA

• Post ID: 25620478 richmond
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